Membership Information

Membership reactivation

Now that restrictions have eased across Victoria, we will be reactivating all memberships on Thursday 11 March 2021.

We understand that some of you may not be ready to return to your health and fitness routine just yet, which is why we’re offering members a further four-week suspension period if they aren’t ready to reactivate their membership.

If you do not want to reactivate your membership and would like to remain suspended, please submit the suspension form using your customer ID number, which has been sent to you via email. You must submit this form on or before Friday 5 March to avoid being debited.

If you are experiencing issues with the form, please contact our customer care team on 1300 760 379.

-

FAQs:

When will my membership be reactivated?

Your membership will be reactivated on Thursday 11 March 2021. If you have chosen to reactivate your membership prior to this date, your fortnightly debit will continue as usual.

If you have not, your first debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:

  • Additional credit applied from your last debit due to centre closure;
  • Unpaid fees from your last direct debit; or
  • Pro-rata fees incurred from your activation date to the first returned debit.

After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.

If you have a term membership, your membership will resume from the time it was suspended. For instance, if you bought a three-month membership and it was suspended after one month when the centre closed, you will have another two months from 11 March 2021.

Are there still restrictions in place at the centre?

Yes, there are still restrictions in place at the centre. COVID-19 still poses a serious health threat to the community and we will be taking all of the precautionary steps necessary to keep you and our staff safe.

Do I still need to book a session to visit the centre?

Only for group exercise classes and basketball shooting, this can be done via our website. Bookings are no longer required for general pool use.

Will my fees be the same?

Yes, your fees will remain the same.

What do I do if I’m not ready to reactivate my membership?

If you do not want to reactivate your membership and would like to remain suspended, please submit the suspension form using your customer ID number, which has been sent to you via email. You must submit this form on or before Friday 5 March to avoid being debited.

 

Members currently have the option to pay as you go or if you’re eager to return to a more regular routine, you can now reactivate your membership. To do so, please follow the steps we've outlined below.

How to reactivate your membership

  1. To reactivate your membership, please click on the link in step two and fill in the reactivation form.

  2. Click here to reactivate your membership

  3. After you have submitted your reactivation form, you will receive an SMS within 48 hours to notify you that your membership has been successfully reactivated. Please be patient – our team is working as quickly as possible to reactivate your membership!

  4. Once you have received the SMS, you will still need to book your sessions via our online booking system and select the membership option to ensure you are not charged for the session. A staff member will then verify that you have an active membership when you arrive at the facility.

To ensure you receive the latest centre updates and information you can update your details online.

If you have questions about your membership please visit our contact us page.