Centre updates

Membership reactivation

Now that restrictions have eased across Victoria, we will be reactivating all memberships on Thursday 11 March 2021.

If you are experiencing issues with the form, please contact our customer care team on 1300 760 379.

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FAQs:

When will my membership be reactivated?

Your membership will be reactivated on Thursday 11 March 2021. If you have chosen to reactivate your membership prior to this date, your fortnightly debit will continue as usual.

If you have not, your first debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:

• Additional credit applied from your last debit due to centre closure;
• Unpaid fees from your last direct debit; or
• Pro-rata fees incurred from your activation date to the first returned debit.

After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.

If you have a term membership, your membership will resume from the time it was suspended. For instance, if you bought a three-month membership and it was suspended after one month when the centre closed, you will have another two months from 11 March 2021.

Are there still restrictions in place at the centre?

Yes, there are still restrictions in place at the centre. COVID-19 still poses a serious health threat to the community and we will be taking all of the precautionary steps necessary to keep you and our staff safe.

Do I still need to book a session to visit the centre?

Only for group exercise classes and basketball shooting, this can be done via our website. Bookings are no longer required for general pool use.

Will my fees be the same?

Yes, your fees will remain the same.

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Updated 07.01.2021

Warragul Leisure Centre is using the Victorian Government Contact Tracing system. Please ensure you scan the QR code on site when you attend the centre.

For more information relating to the Victorian Government QR Contact Tracing application, please visit: https://service.vic.gov.au/check-in

 

December 2020

We are now open for our full standrard operating hours!

Monday to Thursday: 6.00am to 8.00pm

Friday: 6.00am to 7.00pm

Saturday & Sunday: 8.00am to 6.00pm

Updated: 01.12.2020

We’re excited to continue returning programs and services to you as government restrictions ease. In line with recent government announcements we’re excited to announce further changes to our services coming into effect from Wednesday 2 December.

These changes are:

1. Increase capacity across areas of the centre

2. Bookings and time limits will no longer be required for the following;
   Recreational Swimming
   Lap Swimming
   Warm Water Pool

In line with capacity and density limits please note the following:

1. Bookings will still be required for Group Fitness Classes

2. While capacity has increased there are still limits on the number of people allowed across areas in our Centre. Please ensure you adhere to the instructions of our staff and capacity signage located throughout the facility

Contact tracing

To help keep our community safe, we require all visitors without a valid and active membership or facility access card to sign in with a unique QR code when visiting our centre. To receive your unique code via email, all you need to do is fill out a visitor registration form. 

How to get your unique QR code:

1. Fill out the Visitor Registration Form

2. Include any additional visitors, such as minors who are attending the centre with you. Minors who attend the centre alone will need to fill out a separate visitor registration form.

3. Ensure all your details are correct – particularly your email address.

4. Check the confirmation box at the end of the form and select the ‘next’ button.

Once you have received your code, you will be able to use it to sign in every time you visit our centre. Participants must attend with their membership card and scan in at reception when entering.

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Updated: 22.11.2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement regarding increases to activity capacity limits, subject to venue and group density restrictions. We are currently working through the details as to how this may impact our available services. We’re excited about these changes and want to thank everyone for your ongoing support.

Where possible, we will be updating our limits within our booking systems later today to be available throughout the week.

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Last updated: 17.11.2020

Rebuilding our program

We are excited to be restarting our Swimming Lessons program from 4^th November

Our COVID-safe practices and revised lesson plans have ensured we can provide the safest program possible for our staff and swimmers.

We’ve taken some time to reshape our program timetable, ensuring our Swimming Lessons students are ready to achieve their best and progress as we dive into warmer weather.

If you recently completed an expression of interest form you will have received a confirmation email with all the details you need to return to Swimming Lessons.

Should you need to contact us please do so via bawbaw@ymca.org.au alternatively you can book a call back appointment for a time that suits you and a member of our team will contact you directly.

General return information

• Please only arrive at the centre a couple of minutes prior to your class time.
• Only one supervising adult should accompany each swimmer to their lesson.
• We ask that swimmers please come prepared to swim by wearing bathers when they arrive.
• All members, guests and staff will be required to undergo a temperature check on arrival. We cannot allow entry to anyone with a temperature 38 degrees or above.
• Please bring a filled water bottle, as the water fountain may not be available.
• Children must stay with their supervising adult until they are called to their class location for commencement. Swimming before or after lessons is not permitted at this time.
• If your child is unwell or has been in contact with a confirmed case of COVID-19, please do not attend your scheduled class and contact the centre immediately.

Contract tracing

To help keep our community safe, we require all visitors to sign in with a unique QR code when visiting our centre. To receive your unique code via email, all you need to do is fill out a visitor registration form. Once you have received your code, you will be able to use it to sign in every time you visit our centre.

How to get your unique QR code:

1. Click here to fill out the visitor registration form.
2. Include any additional visitors, such as minors who are attending the centre with you. Minors who attend the centre alone will need to fill out a separate visitor registration form.
3. Ensure all your details are correct – particularly your email address.
4. Check the confirmation box at the end of the form and select the ‘next’ button.

Participants must attend with their membership card and scan in at reception when entering

January 31st 2021

Outdoor 50m pool will be unavailble between 12pm and 6pm for Underwater hockey game. 

All indoor pools will be open and available for use.

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December 2020

We are now open for our full standrard operating hours!

Monday to Thursday: 6.00am to 8.00pm

Friday: 6.00am to 7.00pm

Saturday & Sunday: 8.00am to 6.00pm

Update 26.10.2020

Today’s announcement from Victorian Premier Daniel Andrews has confirmed the long-awaited changes to bring Victoria out of lockdown.

While these changes are indeed exciting, we are currently working through the impacts for our site and service offerings, which may take some time. We are working as quickly as possible and will provide additional updates as soon as more information is available.

We are as excited as you are and can’t wait to see you again!

Read the full statement from Victorian Premier Daniel Andrews: https://www.premier.vic.gov.au/statement-premier-79

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 Updated: 18.10.2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement regarding changes to the use of indoor and outdoor pools.

In line with changes regarding capacity limits for lap swimming in outdoor pools, from 7:00pm tonight, additional bookings will be made available via our online booking system.

Bookings have been in high demand since reopening, which we are incredibly grateful for. We are really excited that more people can now come for a swim, however, even with the increase we are still operating under limitations. If you do miss out on booking, please keep checking back each time new bookings are released and we hope you will be swimming as soon as possible.

Thank you for your patience and understanding.

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Updated: 05.10.2020

We are reopening!

We’re thrilled to announce that we have reopend some of the services at our centre.

To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services. While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Below are the services that will be available. Bookings can only be made 48 hours in advance.

Below are the services that will be available:

• 50m outdoor pool for lap swimming and gentle exercise - Book today

Below are our operating hours:

• Mon – Fri: Sat: 9.00am – 12.00pm
  • AM: 6.00am – 10.00am
  • PM: 4.00pm - 7:00pm

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.

COVID-safe training for our staff

All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

Wearing a face mask in centre

The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
 
If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.

Booking online

To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling our centre on 5623 4017

Temperature scanning and ID check on entry 

Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

On Sunday 11 October, the Victorian Government announced that regional Victorian businesses are required to check that patrons attending their services reside in regional Victoria. Therefore, all visitors will be asked to provide identification (Driving License or Keypass ID) to validate their address prior to entering the centre.

Signage and instructions

Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.

Social distancing in centre

A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

Hygiene and cleaning

When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

Our 8-step plan for a confirmed case

Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.